Description

30-Day Support Terms ( €50 per website )

This support plan provides maintenance, monitoring, and issue resolution specifically for the Advanced WordPress Vibration Monitoring Plugin installed on your websites.

 

What IS Included (Covered Support)

1. Plugin Bug Fixing & Troubleshooting

• Fixes for bugs or malfunctions related to the plugin’s existing, natural functionality.
• Restoring functionality if a feature stops working as originally delivered.
• Assistance with plugin configuration or minor troubleshooting.
• Debugging conflicts inside the supported websites when related to this plugin.

2. Preventive Monitoring

• Checking each website after WordPress, theme, or plugin updates.
• Ensuring the plugin continues working correctly after updates.
• Fixing bugs caused by updates (themes, plugins, or PHP) when they affect the plugin.
• Monitoring for plugin-related conflicts and resolving them.

3. Reactive Support

• Fixing any errors related to the plugin.
• Testing plugin behavior after updates or modifications.
• Debugging unexpected issues that appear during normal usage.
• Quick investigation when you report a problem.

4. Priority Communication

• Priority communication through WhatsApp or Email.
• Faster response time compared to non-support clients.
• Reasonable availability for urgent plugin-related issues.

 

What Is NOT Included (Out of Scope)

These items are not covered under the 30-day support plan and require separate paid development.

Feature Requests & Development

• Building new features.
• Modifying existing features.
• Adding custom functionalities beyond the plugin’s original scope.

External or Unrelated Issues

• Fixing issues caused by third-party plugins or themes.
• Server, hosting, domain, or database problems.
• Website redesign, UI/UX changes, or speed optimization.
• Fixing issues caused by unauthorized edits to the plugin code.
• Debugging problems introduced by other developers or agencies.

Environment / Version Changes

• WordPress/PHP version upgrades that break the plugin (unless separately agreed).
• Website migrations or staging/production synchronization issues.

 

Developer Rights & Conditions

• Temporary admin or hosting access may be required to diagnose and fix issues.
• If the plugin is modified by someone else, support may be void.
• Turnaround time depends on issue complexity, but urgent plugin bugs are prioritized.
• Support applies only to this plugin and its direct dependencies—not the entire website.

 

Pricing

€50 per website for 30 days (excluding any fees).

Examples:

• 1 website → €50 / 30 days
• 2 websites → €100 / 30 days

Includes monitoring, debugging, and plugin-specific maintenance.